Terms of Service

By accessing or using Luceris Cloud (the “Service”) you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

We may update these Terms from time to time. Continued use of the Service after an update takes effect constitutes acceptance of the updated Terms.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. Each account is intended for a single person; you may not share credentials or transfer an account to another party.

You agree to provide accurate and current information when you register, and to keep that information up to date for as long as you use the Service.

You agree not to use the Service for any unlawful purpose, to host or distribute harmful content, or to infringe the rights of others. You may not attempt to reverse-engineer, decompile, or otherwise extract the source of the Service, except to the extent such restrictions are prohibited by applicable law.

You may not abuse the Service by evading rate limits, circumventing security controls, probing for vulnerabilities without authorization, or interfering with the operation of the Service or other users.

Paid plans are billed in advance on a monthly cadence in euros (EUR), exclusive of value-added tax (VAT). Where applicable, VAT is added to invoices in accordance with the rules of the jurisdiction in which you are located.

Fees are non-refundable except where required by applicable law or expressly stated otherwise on the pricing page. You are responsible for keeping a valid payment method on file. If a charge fails, we may suspend or downgrade your account after a grace period.

We may change the fees for a plan with at least 30 days’ notice. Changes take effect on the next renewal cycle following the notice period; you may cancel before the change takes effect to avoid the new price.

For Enterprise pricing, custom commitments, or billing questions specific to the Contact-us tier, write to [email protected].

We aim to keep Luceris Cloud highly available, but we do not guarantee uninterrupted operation. Scheduled maintenance, emergency maintenance, and factors outside our control may affect availability from time to time.

No service-level agreement applies unless one has been provided to you in a separate written document.

Luceris Cloud and its licensors own the Service, including its software, brand, trademarks, and documentation. No rights in those assets are granted to you except as strictly required to use the Service in accordance with these Terms.

You retain ownership of the data you store through the Service. You grant us a limited, non-exclusive license to host, process, and transmit that data solely to operate, secure, and support the Service on your behalf.

We may suspend or terminate your access to the Service if you materially breach these Terms or if required by law. You may terminate your use of the Service at any time by deleting your account.

After termination, your data is retained for up to 30 days to allow for recovery, unless a longer retention is provided by your plan or required by applicable law. After that window, your data is deleted from active systems.

To the maximum extent permitted by applicable law, our aggregate liability arising out of or related to the Service is limited to the fees you paid to us for the Service during the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under French law, including liability for gross negligence (faute lourde), fraud (dol), or willful misconduct, or for personal injury caused by our negligence.

You agree to indemnify and hold harmless Luceris Cloud and its officers, directors, employees, and agents from any third-party claim, loss, or expense (including reasonable legal fees) arising out of (i) data you store, transmit, or process through the Service, (ii) your use of the Service in violation of these Terms, or (iii) your violation of any law or third-party right. We will promptly notify you of any such claim and reasonably cooperate in your defense.

This clause may be modified for customers on the Contact-us tier as part of a written enterprise agreement.

Under French and EU consumer law (in particular Article L221-28 of the French Consumer Code), the 14-day right of withdrawal for distance-sold digital services does not apply once the Service has begun to be supplied with the express prior consent of the consumer and acknowledgement of the loss of the right of withdrawal. By initializing a cluster or otherwise activating the Service, you give that consent and acknowledge that the right of withdrawal no longer applies.

These Terms are governed by French law, without regard to its conflict of laws principles. Any dispute arising under these Terms will be resolved before the competent courts in France, unless a different forum is required by applicable consumer-protection law.

We may revise these Terms from time to time. When changes are material, we will notify you in advance by email or through an in-product notice. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

• Privacy Policy — what we collect and your rights.
• GDPR — how Luceris Cloud complies with GDPR.
• Security policy — how we protect your data.
• Cookie Policy — what we store in your browser.

Questions about these Terms can be sent to [email protected].